In this episode of The Social Ideas Podcast, James Timpson, the Chief Executive of a service retailer in the UK, shares his philosophy on business and the importance of upside down management. One of the services provided by Timpson is key cutting, and James discusses the public's reaction to his company actively employing ex-offenders.
James also discusses the impact the pandemic has had on his business.
The Cambridge Centre for Social Innovation - https://www.jbs.cam.ac.uk/faculty-research/centres/social-innovation/
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